FAQ

Here you can find answers to some of the common questions we receive about products, purchasing, and shipping. All other inquiries can be submitted via our contact form below or sent to info@tensionclimbing.com

Payments

Payments are blocked if the zip code doesn't match the one your bank has on file. If you're having issues processing an order please try another zip code. Blocked charges may show up temporarily in your bank account but if you didn't receive an order confirmation the card processing company will refund the charges in a few days.

Gym Info

For gym pricing please login in here:

https://www.tensionclimbing.com/my-account

Shipping

You will receive a tracking number as soon as we can package and ship your item(s).  We are a small company and sometimes this may take a few days

The USPS 1-3 day shipping option is their estimated delivery time frame.  It does NOT mean we will be shipping immediately and you will receive your item(s) in that short of a time frame.

Please check your tracking number prior to inquiring about a delivery date

Walls & Panels

We don't make walls or panels for the Tension Board so if you're interested in getting the materials for these please visit https://ahhgrasshopper.com/collections/all