FAQ

Here you can find answers to some of the common questions we receive about products, purchasing, and shipping. All other inquiries can be submitted via email to info@tensionclimbing.com

Card payments are typically blocked if the zip code doesn't match the one your bank has on file. If you're having issues processing an order please double check the zip code you provided your bank and try again. Blocked charges may show up temporarily in your bank account, but if you didn't receive an order confirmation, the card processing company will refund the charges in a few days.

For gym pricing please login in here, the first time you login you will need to contact info@tensionclimbing.com to confirm your account:

https://www.tensionclimbing.com/my-account

You will receive a tracking number as soon as we can package and ship your item(s).  We are a small company and sometimes this may take a few days

The USPS 1-3 day shipping option is their estimated delivery time frame.  It does NOT mean we will be shipping immediately and you will receive your item(s) in that short of a time frame.

Please check your tracking number prior to inquiring about a delivery date

We don't make walls or panels for the Tension Board. If you're interested in getting the materials for these please visit:

Grasshopper Frameworks

https://ahhgrasshopper.com/collections/all

Kumiki Climbing

https://kumikiclimbing.com/pages/contact-us

Our LED Kit is produced by Aurora Climbing.

Any LED Kit support issues should be directed to: support@auroraclimbing.com