Refund Policy

Manufacturing defects will be replaced at no cost to customer.

Refunds are available for any unused items within 60 days of purchase.

Please send the tracking info to info@tensionclimbing.com once it has shipped. When the item is returned, then we will process the refund. This may take 5-10 business days to show up in your account.

Shipping costs will not be refunded.

Payment processing fees are non-refundable.

Return shipping costs are not covered for returned items.